Employee Listening – A Practical Strategy to Strengthen Retention and Engagement in Food & Beverage

Building a powerful workforce starts with employees. By providing employees with the training and support they need to develop professionally an employer also strengthens retention.

One simple yet powerful tool that can make a real difference is employee listening.

Grounded in emotional intelligence, employee listening means more than collecting feedback—it’s about actively engaging with employee voices to build trust, improve performance, and create workplaces where people want to stay. This strategy is especially effective for small and resource-limited teams looking to boost morale and results.

Join Lisette Reyes-Paulino and Raja Hatoum for a practical session focused on how employee listening can support a more engaged, resilient workforce.

What You’ll Learn:

• What employee listening is and why it matters
• Key benefits for retention and performance
• Practical, low-cost tools you can start using now
• How to turn feedback into real improvements
• One actionable idea to bring back to your team
• Reserve your spot and discover how listening can become your most effective leadership tool.

Date: Thursday, June 26, 2025 1:00 p.m. EST

Lisette’s Bio

Dr. Lisette Reyes-Paulino is an accomplished global learning strategist, researcher, and human performance professional specializing in learning design, leadership development, and employee listening. With over a decade of multifaceted roles and experiences across prestigious organizations, she excels in diagnosing performance gaps, designing innovative, evidence-based learning experiences, evaluating learning strategies, and measuring all aspects of the employee experience using robust research methods. Certified in Emotional Intelligence, Dr. Reyes-Paulino is the visionary co-creator behind the Achakos leadership program in collaboration with Food Processing Skills Canada. She holds a Ph.D. and a Master’s in Learning Design and Technology from Purdue University, where she has served as an Adjunct Faculty member for the online Master in Learning Design and Technology.

Raja’s Bio

Raja Hatoum is a seasoned business psychologist and Emotional Intelligence (EI) expert; specializing in eLearning Experience Design and Emotional Intelligence Executive Coaching, helping individuals and organizations find and amplify their unique voices. His approach transcends traditional skills, focusing on profound leadership excellence. Certified in various psychological and EI tools and tests, he provides a rich blend of scientific understanding and engaging learning experiences. He is the co-creator of the visionary Acahkos SEL program, which is dedicated to enhancing EI and leadership in the workplace. Through a strategic partnership with Food Processing Skills Canada, he is dedicated to embedding vital soft skills in the food industry, elevating standards and fostering success. Raja’s motto, ‘Go Beyond Your Skills for Success: Transforming Self-Reflecting Mirrors into Windows of Opportunity,’ vividly illustrates his commitment to turning introspection into impactful growth and fostering connections that resonate and inspire.